Welcome to Aladdin Carpet Cleaning’s FAQs page. Please look through here to see if we can already answer any of your carpet cleaning or upholstery cleaning queries. If it’s not listed here please message us with your question and we’ll do our best to answer you as quickly as possible. We’re always updating this section as questions from our clients in Sydney come in.
Which areas of Sydney do you service?
We provide carpet cleaning services in all areas of Sydney, from the Eastern Suburbs to the outer West. We have regular customers in Sydney’s Northern Beaches as well as the upper and Lower North Shore areas and the Hills District. Our other popular areas of service are the Inner West and Sydney CBD. We also travel to South Sydney and the Sutherland Shire. Where ever in Sydney you reside we will be happy to come and work our magic on your carpets or furniture.
How many days in advance do I need to book?
This entirely depends on current availability and how busy we are. Generally I would say at least three days in advance is good however if you need a particular time it’s advisable to book as early as possible to ensure we have availability. End of lease carpet cleans can be booked and paid for in advance and keys can be left for us in either a secure place or with a real estate agent.
What makes you different/better than other carpet cleaning companies?
I would say our fundamental principles is what really gives us the competitive edge at Aladdin Carpet Cleaning Sydney. These principles are based on a customer satisfaction/job quality first basis. Meaning that we put that before anything else. Although we are in business to make a profit just like any other business we do not put profit ahead of customer satisfaction. Our technicians are fully aware of this and work by this mantra. We know that if we provide a quality carpet cleaning service that the money will logically follow on from this as the business and brand grows via referrals and word of mouth.
Can you remove all the stains from my carpet?
We can’t guarantee over the phone when the booking is made that we will be able to remove all of the stains in your carpet in some instances. There are a few things that can cause permanent staining and damage to carpets. What we do guarantee is that we will remove any spots or stains that are able to be removed. By this I mean that if we can’t get the stain out of the carpet or sofa than no one else can! Upon sighting of the problem area we can usually say with about a 90% accuracy if a stain will be able to be removed in the carpet cleaning process or not. For more in depth information please read through our dedicated carpet stain removal page.
I’ve split red wine on my carpet, what should I do?
Our answer here would be to call a professional carpet cleaner as soon as possible. What you can do yourself in the meantime is try to blot as up as much of the excess red wine as possible. Try not to rub the affected area as you might spread the stain around. If you have a home carpet cleaning product that you have used successfully before you can try that, but I would not recommend experimenting with untested products. The worse thing you can do is make the stain worse or set it in by using products which are unable to remove red wine stains.
How long will my carpets take to dry after steam cleaning?
Aladdin Carpet Cleaning knows that steam cleaning when carried out correctly should not leave the carpets overly wet. Following one of our steam cleans you’ll be looking at around 4 hours for your carpets to dry up. If you’ve used companies before where carpets have taken days to dry we recommend you stay clear of them in future. Please read this dedicated article on carpet drying times for more information.
Can you get pet stains and smells out of rugs?
Stains from urine that have been on certain fabric types for a long time can defy removal. The acidic content and biological processes can ensure that the mark left by pet urine can be permanent. As for odour from pet urines and general dog smells from them using your rug like a bed, we most certainly can. We have dedicated products to specifically kill odour causing bacteria. We’ll deliver these along with steam cleaning to ensure all the bacteria are eradicated and your rugs will be left sanitised, hygienically clean and smelling fresh ready for you pets to roll all over again.
Aladdin Carpet Cleaning are experts at rug cleaning. In the image to the left the perpetrator looks on as his crimes are eliminated from a nice orange rug in Northbridge. One down one to go!
How long does the whole process take?
Well it depends on the level of the clean chosen, whether it’s basic, industrial or deluxe, and the size of the job at hand. for a rough idea, four rooms at a basic steam clean would take around one hour. For the industrial level clean one and a half hours.
How long will my carpets take to dry?
This depends on the type of carpet, i.e. the thickness of it and the weather on the day. Also ventilation speeds up the drying process. For a normal carpet on a sunny day it should take 4-6 hours to dry. Times can be longer in the winter or on a cold or rainy day.